Job Objectives:

·       Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.

·       Meet Customers' expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact' resolution

·       Maintaining the ClubCard database by means of accurately processing information on individual ClubCards

·       Assist customers with Clicks online and Clicks App related queries

·       Assist customers’ with Clinic Bookings

·       Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organization.

·       To assist with any ad-hoc data capturing e.g. updating customer contact records, as well as outbound calling for ad-hoc service related campaigns

·       Completing daily productivity reports in excel for any outbound work done.

Knowledge:

·       Consumer Protection Act

·       Customer Service

Skills:

·       Communication Skills

·       Customer Service orientation

Competencies:

Essential

·       Relating and Networking

·       Following Instructions and Procedures

·       Working with People

·       Learning and Researching

·       Delivering Results and Meeting Customer Expectations

·       Adhering to Principles and Values