Junior Contact Centre Consultant - NQF2 Learnership (12-month contract).

Listing reference: click_000506
Listing status: Closed
Apply by: 23 September 2020
Position summary
Industry: Call Centre Industry
Job category: Retail Operations
Location: Western Cape
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: Yes
Introduction
This is a 12-month Learnership contract and the successful candidate will be enrolled in an NQF2 Contact Centre Learnership Programme.
Job description

Job Objectives:

·       Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.

·       Meet Customers' expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact' resolution

·       Maintaining the ClubCard database by means of accurately processing information on individual ClubCards

·       Assist customers with Clicks online and Clicks App related queries

·       Assist customers’ with Clinic Bookings

·       Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organization.

·       To assist with any ad-hoc data capturing e.g. updating customer contact records, as well as outbound calling for ad-hoc service related campaigns

·       Completing daily productivity reports in excel for any outbound work done.


Knowledge:

·       Consumer Protection Act

·       Customer Service


Skills:

·       Communication Skills

·       Customer Service orientation


Competencies:

Essential

·       Relating and Networking

·       Following Instructions and Procedures

·       Working with People

·       Learning and Researching

·       Delivering Results and Meeting Customer Expectations

·       Adhering to Principles and Values

Minimum requirements

•       Matric or equivalent

•       Typing speed of 20 wmp

•       Computer literate (Proficient in MS Outlook, Word and Excel at beginner level)

•       Mathematical literacy (Required for ClubCard points calculations)

•       Must be able to speak clearly and communicate in English.

Our website uses cookies so that we can provide you with the best user experience. By continuing to use our website, you agree to our use of cookies.