People
Passion
Opportunity
Pharmacist Assistant QPB
Listing reference: click_004614
Listing status: Closed
Apply by: 14 October 2021
Position summary
Industry: Call Centre Industry
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town South
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: No
Introduction
Are you a qualified Pharmacist Assistant? Are you passionate about customer service? Do you want to be part of delivering exceptional Healthcare service through our Central Pharmacy Call Centre?
Job description
Responsibilities
- Responsible for providing pharmaceutical care services (within scope of practice) within emphasis on chronic
- Telephonic interactions with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Interact with customers via telephone regarding chronic medication adherence and Healthcare Services
- Investigating a targeted amount of patient profiles on Unisolve to identify patients requiring adherence counselling within a specified time frame
- Counselling a targeted amount of patients via telephone on importance of chronic medication adherence within a specified time frame
- Providing business with feedback on non-adherent patients
- Accurate record keeping of patient consent, interaction and adherence counselling
Minimum requirements
Job Related knowledge
· Minimum 2-3 years in the role of Pharmacist Assistant Post Basic
· Further Education and Training Certificate Pharmacist Assistance (Essential)
SAPC and relevant legal knowledge
Skills, Abilities and Job Related Knowledge
· Strong communication skills and telephone etiquette
· Product knowledge (including OTC)
· SAPC and relevant legal knowledge
· Customer service orientated
· Team Player
· Ethical working practice and compliance
· Accuracy and attention to detail
·
Computer literacy :
Essential: MS Excel - Intermediate,
- Essential: Unisolve
- Essential:Marconi
- Desirable: MS Word, Outlook
· Must be bilingual (with English being one of the requirements)
· Must be able to work with patients and be adaptable to assist with various departmental duties
· Be able to use initiative in order to provide patient satisfaction
· Effective time management skills
Essential Competencies
· Strong verbal communication skills
· Adhering to Principles and Values
· Working with People
· Delivering Results and Meeting Customer Expectations
· Coping with Pressures and Setbacks
Adapting and Responding to Change
