Digital Customer Experience (CX): UI/UX Designer
Listing reference: click_023996
Listing status: Online
Apply by: 12 March 2026
Position summary
Industry: Wholesale & Retail Trade
Job category: Media, Advertising, PR, Publishing and Marketing
Location: Cape Town
Contract: Permanent
Remuneration: Market related
EE position: Yes
About our company
Clicks Group
Introduction
We are looking to recruit a UI/UX Designer to join the Customer Experience team within Marketing. This role will report to the Customer Experience Manager.
Job description
Job Purpose:
To design all UI and UX interfaces or assets across the CX design process, prepare final assets for developer handover, maintains Design System and to create a user-friendly interface (customer journeys) that enable customers to navigate simply and effectively across our digital platforms (web, app, email, other digital assets).
Job Objectives:
- To support the CX Manager in delivering digital touchpoint experiences that our customers engage with
- To support the CX manager in developing customer journey strategies that consistently improve the customer experience for Clicks and drive a customer centric culture throughout the business
- To manage all UI and UX design interfaces across the CX design process
- To prepare all UI and UX design changes
- Assist in user testing across all UX business projects across the Clicks brand
- To analyse CX and UX data to inform our UX design process
- To work closely with the UX Researcher in creating user-centred designs by understanding business requirements, and user feedback
- To identify and troubleshoot UX problems (e.g. responsiveness)
- To collaborate effectively with key marketing stakeholders and design team members
Minimum requirements
Job related knowledge:
Essential:
- User testing research (applied)
- Analyse research findings for a better understanding of user insight (applied)
- Good understanding of analytics and the UX design process (applied)
- Good understanding what motivates a customer (applied)
- Experience as a UI/UX Designer (applied)
Desirable:
- Previous UX research (particularly retail)
- Understanding of HTML and CSS
Job related skills:
- Analytical thinking : ability to read user and market research findings using logical and scientific reasoning (competent)
- Written and verbal communication (competent)
- Ability to conduct research (competent)
- Attention to detail (competent)
- Time management skills (competent)
Job experience:
- Essential: Minimum of 2 years’ experience in user interface design (desirable in UX retail/FMCG marketing)
- Desirable: 3 years’ experience in user interface design (desirable in UX retail/FMCG marketing)
Education:
- Essential: Bachelor’s Degree/Diploma in media, marketing, research, digital marketing (or relevant discipline)
- Desirable: Degree/Diploma in Design, Fine Arts, Engineering or related field
Essential Competencies:
- Deciding and Initiating Action
- Working with People
- Writing and Reporting
- Analysing
- Presenting and Communicating Information
- Learning and Researching
- Planning and Organising
- Adapting and Responding to Change
