Job Objectives:

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Dispensing of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries
• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations in collaboration with the medical aid team
• Liaison with all other departments
• Ad hoc requirements as per operational requirements
• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display

Knowledge:

• Product knowledge (including OTC)
• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills:

• Computer literacy (MS Office)
• Service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Be able to use initiative in order to provide patient satisfaction
• Effective time management skills
• Adaptability
• Positive attitude
• Be able to work under pressure

Competencies:

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Relating and Networking
• Planning and Organising