Clicks Group | View - PHA Manager

PHA Manager

Listing reference: click_022411

Listing status: Online

Apply by: 11 November 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: Other : Human Resources and Recruitment

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The Clicks Group is looking to recruit a PHA Manager to work within the Learning & Development Department. The role will be based at the Clicks Head Office in Cape Town and report into the Learning and Development Manager.

Job description

JOB PURPOSE:

To manage the operations, direction and quality assurance of the Pharmacy Healthcare Academy, in line with regulatory standards and requirements, to support the development of pharmacy support personnel and build a future-ready and high-performing workforce.

JOB OBJECTIVES:

To manage the operations and learning delivery of the Pharmacy Healthcare Academy in alignment with SA Pharmacy Council and QCTO accreditation requirements.
To oversee the design, delivery, and continuous improvement of accredited and non-accredited learning programmes for healthcare and pharmacy staff, including CPD.
To maintain compliance with regulatory standards and accreditation status through a robust quality assurance framework.
To manage learner records, assessments, and certification processes to guarantee accurate maintenance and reporting in accordance with QCTO and SAPC requirements.
To monitor, evaluate, and report on the impact of learning interventions by tracking learner completion and successful placement in the workplace, to support career development and return on investment.
To build and manage relationships with external stakeholders including SAPC, QCTO, SETAs, academic institutions, and professional bodies to support collaboration, compliance, and programme relevance.
To manage the Pharmacy Academy’s budget, resources, and annual learning calendar to deliver on operational and strategic objectives.
To develop and implement policies and procedures that govern the Academy’s operations, learner conduct, and learning integrity.
To manage the recruitment, onboarding, and performance of facilitators, assessors, and moderators to uphold delivery standards and learner experience.
To promote the Academy’s offerings to attract learners, build brand equity and support transformation goals.
To identify and pursue fundraising opportunities, including grants, sponsorships, and donor partnerships, to support the Academy’s strategic initiatives, learner bursaries, and programme sustainability.

Minimum requirements

EDUCATION:

4-year Bachelor of Pharmacy degree
Registered Assessor

JOB EXPERIENCE:

8 years’ experience in a learning and development or skills development environment
5 years’ experience in managing learning delivery or academy operations.
3 years’ experience in stakeholder engagement with regulatory bodies such as SAPC, QCTO, and SETAs
Experience in managing facilitators, assessors, moderators and QMS.
Experience in monitoring learner progression, completion, and placement

JOB RELATED SKILLS:

Planning and organising
General management and operational oversight
Learning facilitation and curriculum management
Stakeholder engagement and relationship building
Verbal and written communication
People management and coaching
Project management and coordination
Analytical thinking and problem solving
Quality assurance and compliance monitoring
Problem solving

JOB RELATED KNOWLEDGE :

SA Pharmacy Council and QCTO accreditation requirements
Skills development legislation and SETA frameworks
Pharmacy education and CPD frameworks
Quality assurance principles for learning delivery
Project and change management principles.
Learner records management and certification processes
Learning design and development methodologies
People and resource management
Budgeting and finance management
Knowledge of SA labour legislation

JOB RELATED COMPETENCIES:

Leading and Supervising
Adhering to Principle and Values
Persuading and Influencing
Analysing
Planning and Organising
Coping with Pressures and Setbacks
Delivering Results & Meeting Customer Expectations