Purpose:

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

·       To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.

·       To consult with customers and provide suitable advice on healthcare, nutrition, herbal remedies and homeopathic remedies.

·       To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.

·       Provide tailored product recommendations based on individual needs and health concerns.

·       To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.

·       To prevent wastage in own area by adhering to stock rotation principles.

·       To prevent stock losses by following all risk management policies and principles.

·       To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.

·       To assist in product merchandising by following the merchandising guidelines and procedures.

·       To adhere to all store standard operating procedures.

·       To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

·       Work collaboratively with pharmacists and retail staff to ensure top-tier customer service