Job Purpose

This role is responsible for maintaining high standards of service delivery and ensuring full compliance with health and safety regulations.Overseeing and managing among others, the maintenance, archiving, cleaning, security, and training centre teams, ensuring the effective operation of all building-related functions.

JOB OBJECTIVES:

• Management and scorecarding of all contractors including but not limited those involved with cleaning, security, pest control, hygiene, office plants, generators and other daily service providers, within SLA.
• Effective management of people, financial and other resources within the department to build departmental efficiencies and savings.
• Compile, manage and report on the NSSC services budget, ensuring no over-expenditure occurs.
• Build and maintain good stakeholder relationships through professional and efficient engagements. 
• Effective people management by monitoring performance and ensuring compliance and staff development of all members within the direct and extended team.
• Ensure relevant data is up-to-date, accurate, stored and maintained within the various databases, facilitating efficient and accurate reporting.
• Manage continuous improvement, changes and upgrades relating to customer and other business requirements as and when they arise.
• Ensure the ongoing delivery of a professional  mailing system through the ongoing review of processes and procedures.
• Deliver quality reporting on a regular and/ or ad-hoc basis to meet business needs and drive effective decision-making.
• Present and compile Capex requests for NSSC.
• Resolve all employee relations matters professionally and timeously ensuring compliance with all relevant legislation and company policy.

Qualifications

• Grade 12
• Tertiary qualification in a related field.

Experience      

• Min 5 years. experience in a Facilities Management Environment
• Min 5 years’ experience in a Managerial position, managing multiple teams

Skills, abilities & job-related knowledge

• Proficient at drafting and implementing SLA’s, policies & procedures
• IR & HR knowledge
• People management
• Professional customer engagement
• Problem solving & decision making
• Project management

Essential competencies

• Delivering results & meeting customer expectations
• Relating & networking
• Planning & organising
• Deciding & initiating action
• Adapting & responding to change
• Coping with pressures