• Design and develop training calendars for all regions.
• Allocate venues, platforms and training rooms.
• Communicate meeting requests to internal and external Educators for all class bookings.
• Manage and co-ordinate practical and theoretical training bookings, cancellations and reminders.
• Ensure Education team are timeous in set up of pratical classrooms; registers, pens, presentation notes, feedback forms, electronic cables are correct and presentation / sound tested prior. 
• Arrange and conduct overflow SO training for citizen and FP's monthly, as well as some specialised Master Classes.
• Manage and co-ordinate instore training and talkshows.
• Assist with the marking of theorectical assessments and feedback forms when necessary.
• Collection of registers, assessments and feedback forms from SO citizens performing training.
• Back up Educator (online) and practical classes (inland).
• Capturing of training reports and communicate weekly to the group.
• Ongoing research and development of new training material.
• Oversee and approve the updating of training manuals, presentations, and assessments (practical and theoretical).
• Ensure manual / presentation for each Sorbet training listed.
• Works with Supplier to develop course contents for the Academies inline with SETA accreditation.
• Plan and co-ordinate Academy Open Days in all regions.
• Annually design and develop Academy training calendars for all regions.
• Oversee interviewing and enrolling of potential Academy students (inland and support regions).
• Capture Academy / student payments.
• Assist and support Educators with the planning and organising of Pop-Up Events.
• Oversee and approve the updating of training manuals, presentations and assessments (practical and theoretical)
• Back up assessor for hair division (inland). Support regional recruiters.
• Work in conjunction with OPS Regional Manger in the standardisation of Thresholds (annually).
• Attend activity meetings for new stores / change of ownership.
• Schedule and attend One on One meetings for new stores / change of ownership.
• Assist new FP in conducting and scheduling interviews.
• Coordinate & schedule supplier training for new citizens - Notify: Suppliers / Citizens & FP.
• Identify & form partnership / relationships with reputable colleges.
• Co-ordinate the assessment of learners and placement into stores in conjuction with Recruiters.
• Develop & update supporting administrative documents - registers / feedback documents. 
Update database for JHB and oversee /review Regions.
• Liase with suppliers and procurement for new product launches.
• Ongoing development of training for new product launches.
• Managing communications between franchisees and internal teams.
• Maintain and update SOP for all new product proposals.
• Manage, guide and support the Hair Education department nationally. Ensure they meet 
their minimum score card requirements.
• Set time aside to perform internal Educator Evaluations.
• Send out communication regarding changes / implementations regarding Education.
• Assist with all FP and citizen training queries.
• Respond to emails within a 48 hour time frame.
• Continuous updating of national training dashboard and analyse all regions.
• Compile and complete monthly dashboards and national monthly reports.
• Ensure weekly uploading of documents onto the server / teams by Educators (Friday, 3 pm).
• Ensure that filing is completed timeously by the Educators. Arrange annual archiving of documents.
• Monthly ordering of stationary and training refreshments / snacks.
• Ensuring accurate stock take is completed quarterly. Place orders and manage expenses.
• Annually set budgets and track expenses for the Hair Education department.
• Problem solving and support FP and GR team in the resolution of complaints.
• Assist with performing upgrade assessments (hair division).
• Assist with communication pertaining to uniform orders for existing stores.
• Manage, guide and support the Recruitment nationally.
• Complete Charge Sheet for inland and support regions - submit monthly by the 3rd
• Complete National Recruitment Monthly Report.
• Attend and co-ordinate department meetings.
• Willingness to perform other duties assigned by management.