People
Passion
Opportunity
Administrative Assistant (CDM)
Listing reference: click_017447
Listing status: Closed
Apply by: 31 July 2024
Position summary
Industry: Wholesale & Retail Trade
Job category: Call Centre and Telesales
Location: Roodepoort
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
The Clicks Group is looking to recruit an Administrative Assistant to work within our Clicks Direct Medicines division. The role will be based at your Regional Office in Lea Glen, Roodepoort and will report into the Service Centre Supervisor.
Job description
Job Purpose:
To plan, direct and co-ordinate the administrative activities and resolve queries for the Clicks Direct Medicines professional call centre on a daily basis
Job Objectives:
- To collate, route and store all correspondence received and ensure distribution to relevant department/person.
- To ensure that queries raised from within CDM and Clicks pharmacies are resolved timeously with the appropriate feedback
- To monitor and distribute reports to Supervisors on a daily basis
- To monitor relevant dashboards to ensure that SLA’s are met and patients deliveries are on time
- To liaise with couriers for delivery follow up
- To manage the to-follow process
Minimum requirements
Education:
- National Senior Certificate (Matric/Grade 12)
Experience:
- One year within secretarial /admin position
- Business Process experience
Skills:
Essential:
- Organisational skills
- Administrative skills
Desirable:
- Customer service (internal)
- Communication skills
- Problem solving skills
Competencies:
- Analysing
- Deciding and Initiating Action
- Adhering to Principles and Values
- Persuading and Influencing
- Working with People
