IT Technical Specialist - II

Listing reference: click_014077
Listing status: Under Review
Apply by: 7 August 2023
Position summary
Industry: IT & Internet
Job category: Helpdesk and Technical Support
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
An opportunity has become vacant for a Technical Specialist II within the IT Infrastructure team, reporting into the Technical Team lead.
Job description

Purpose
Perform repeatable system administration tasks associated with Microsoft Windows platforms. Install and configure Enterprise-class infrastructure per defined standards.

Objectives
  • Logging and Managing Calls on Helpdesk Management System
  • Microsoft Server OS & Application installation and support
  • Hardware and software support
  • Troubleshooting technical issues and managing problems
  • Monitoring systems performance and taking corrective actions
  • Liaising with 3rd party service providers
  • Maintaining system and related business documentation
  • Patch Management
  • O365 management including license management.
  • Microsoft Exchange 2016, maintaining and support
  • Microsoft System Centre Configuration Manager (SCCM), Patch management and package deployments
  • VMware Experience, other Virtualization platforms. Server deployments, template management
  • Active Directory management and hardening
  • Microsoft Azure experience, PAAS, IAAS, AVD, PIM to name a few.
  • Microsoft Remote Desktop Services, management, 2012, 2016, 2019, 2022.
  • Linux, Kubinetics, RedHat Openshift experience required


Minimum requirements

Job Knowledge
Essential
  • MS Windows 2012 Server 2016 Server, Server 2019
  • MS Windows 10 and 11
  • MS Exchange Server 2016, including Hybrid
  • MS WSUS
  • Active Directory
  • DNS
  • DHCP
  • System Center Configuration Manager
  • Microsoft Azure and Office 365

Desirable
  • Remote Desktop Services
  • Microsoft Azure experience, PAAS, IAAS, AVD, PIM to name a few.
  • Microsoft Remote Desktop Services, management, 2012, 2016, 2019, 2022.
  • Linux, Kubinetics, RedHat Openshift experience required

Skills
  • Strong problem solving and analytical skills
  • Sound structured programming and solid technical skills
  • Good communication and interpersonal skills
  • Good documentation skills
  • Must be dependable, use ones initiative; Determination and drive; Team player; Meticulous, Logical thinker; Ability to learn quickly and share knowledge
  • Ability to liaise with users at all levels

Qualifications and Experience

Essential
  • Minimum 10 years IT experience
  • Minimum 2 years retail systems and enterprise 

Desirable

  • Linux Administration (advantage)
  • POS (Point-of-Sale) Systems (advantage)
  • Microsoft Office 365, MS Azure
  • Hybrid Cloud Infrastructures (specifically Microsoft Azure)
  • A and N Certification
  • Microsoft Certification MCP/MCSA/MCSE/MCITP

Essential Competencies
  • Learning and Researching
  • Delivering Results & Meeting Customer Expectations
  • Adapting and Responding to Change
  • Coping with Pressures and Setbacks 
  • Deciding and Initiating Action
  • Working with People
  • Presenting and Communicating Information
  • Analysing 
 


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