Overview
The Clicks group is looking for unemployed persons from various communities, interests and appropriate qualification to enter into a National Certificate in Contact Centre (NQF Level 2).
Purpose and Objectives
The learnership is a work based learning programme that leads to a National Certificate in Call Centre Support which is NQF level 2 qualifications. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Contact Centre environment.
THE INCUMBENT WILL BE RESPONSIBLE FOR:
- Conducting themselves as employees of Clicks Group according to Company values
- Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership
- Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities
- Compiling a Portfolio of Evidence for submission to SETA
- Completing logbooks for work-based learning
- Achieving the required level in formative and summative assessments
- Demonstrating commitment to working in the Contact Centre Environment
- Demonstrating skills in using the company’s systems
- Showing understanding of the operational processes
Requirements
- Completed Grade 12 Certificate
- English
- Mathematics
- Currently Unemployed and can commit 12 months to the programme
- South African citizens between the ages of 18 and 35 years
Selection Criteria
Competencies Required
- Relating and Networking
- Following Instructions and Procedures
- Working with People
- Learning and Researching
- Adhering to Principles and Values
- Ability to work under pressure while being client centric at all times
- Good communication skills
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- The Learnership Programme shall be presented over a period of 12 months.
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