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Advert Summary

Contact Centre Consultant (Learnership)

Job at Clicks

Recruiter : Clicks

REF: 19820/CLCK/Contact Centre Consultant (Learnership)/180516

Advert Details

Recruiter: Clicks Updated on: 2016-05-26 05:04:40
Start Date: 2016-05-18 End Date: 2016-05-25
AA/EE: Applicable Contract Temporary / Contract
Location: Western Cape Available: ASAP
Category: Call Centre Offer: Market Related

Overview

The Clicks group is looking for unemployed persons from various communities, interests and appropriate qualification to enter into a National Certificate in Contact Centre (NQF Level 2).

Purpose and Objectives

The learnership is a work based learning programme that leads to a National Certificate in Call Centre Support which is NQF level 2 qualifications. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Contact Centre environment.

 

THE INCUMBENT WILL BE RESPONSIBLE FOR:

  •      Conducting themselves as employees of Clicks Group  according to Company values
  •      Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership
  •      Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities
  •      Compiling a Portfolio of Evidence for submission to SETA
  •      Completing logbooks for work-based learning
  •      Achieving the required level in formative and summative assessments
  •      Demonstrating commitment to working in the Contact Centre Environment
  •      Demonstrating skills in using the company’s systems
  •      Showing understanding of the operational processes

Requirements

  • Completed Grade 12 Certificate
  • English
  • Mathematics
  • Currently Unemployed and can commit 12 months to the programme
  • South African citizens between the ages of 18 and 35 years

 

Selection Criteria 

Competencies Required 

  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  • Adhering to Principles and Values
  • Ability to work under pressure while being client centric at all times
  • Good communication skills
 
  • The Learnership Programme shall be presented over a period of 12 months.

 

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