Healthcare services Manager ( 6 Months FTC)
Listing reference: click_001186
Listing status: Closed
Apply by: 9 November 2020
Position summary
Industry: Wholesale & Retail Trade
Job category: Pharmaceutic
Location: Gauteng
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: Yes
About our company
Clicks Group
Introduction
Job Purpose:
To generate, develop, improve and implement the healthcare services offering in line with strategic objectives and profitability expectations
Job description
Job Objectives:
· To work with the Healthcare Services Executive to identify appropriate revenue and customer service enhancing healthcare services for the benefit of healthcare funders and suppliers.
· To manage the process of designing, developing, testing and implementing all new and updated healthcare services, working across different departments of Clicks, and using appropriate training and necessary change management processes
· To effectively influence, network and reach decisions with business partners across functions for the effective implementation of strategy and day-to-day business issues.
· To effectively lead and manage the RPS central call centre in line with the company health strategy, to achieve commercial, professional and operational excellence.
· To secure case management license for the Group and ensure compliance to accreditation criteria, legislation criteria and funder rules
· To develop, review and implement clinical protocols, treatment guidelines and care plans across various disease states
· To monitor the progress of healthcare services through timeous reporting according to required reporting standards, identifying trends in reports, ad-hoc data analysis and by taking the necessary actions indicated by identified trends
· To lead, train and develop the healthcare services team to ensure effective team development and delivery to meet business needs
Knowledge:
· Sound knowledge of DUR (Drug utilization review) and administration processes
Skills:
· Project management skills
· Analysing numerical information and reports
Competencies:
Essential
· Planning and Organising
· Leading and Supervising
· Deciding and Initiating Action
· Applying Expertise and Technology
· Presenting and Communicating Information
· Delivering Results and Meeting Customer Expectations
· Relating and Networking
Desirable
· Analysing
· Creating and Innovating
· Entrepreneurial and Commercial Thinking
· Coping with Pressures and Setbacks
· Working with People
· Persuading and Influencing
Minimum requirements
Experience:
· Essential: 2-5 years’ experience as a pharmacist
· Essential: 5 years’ experience in the healthcare industry
· Essential: 5 years’ management experience
· Desirable: DUR / clinical experience
· Desirable: Business process experience
· Desirable: Change management experience
Education:
· Essential: B.Pharm