Junior Contact Centre Consultant
Listing reference: click_007792
Listing status: Closed
Apply by: 13 June 2022
Position summary
Industry: Call Centre Industry
Job category: Retail Operations
Location: Western Cape
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
To provide the required level of customer service to Clicks Group customers, to increase customer loyalty.
Job description
Job Objectives:
- Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.
- Meet Customers' expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact' resolution
- Maintaining the ClubCard database by means of accurately processing information on individual ClubCards
- Assist customers with Clicks online and Clicks App related queries
- Assist customers’ with Clinic Bookings
- Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organization.
- To assist with any ad-hoc data capturing e.g. updating customer contact records, as well as outbound calling for ad-hoc service related campaigns
- Completing daily productivity reports in excel for any outbound work done.
Minimum requirements
Experience:
- 1 years Call Centre Exposure in a Customer Service Environment / 2 years general Customer Service experience
Education:
- National Senior Certificate
- Contact Centre qualification (Desirable)
Knowledge:
- Consumer Protection Act
- Customer Service
Skills:
- Communication Skills
- Customer Service orientation
Competencies:
- Relating and Networking
- Following Instructions and Procedures
- Working with People
- Learning and Researching
- Delivering Results and Meeting Customer Expectations
- Adhering to Principles and Values