Contact Centre Consultant - Telesales (UPD)
Listing reference: click_009815
Listing status: Closed
Apply by: 6 October 2022
Position summary
Industry: Pharmaceutical Sector
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Roodepoort
Contract: Permanent
EE position: Yes
About our company
Clicks Group
Introduction
Job Purpose:
To deliver a professional, effective and efficient customer service to clients on both incoming and outgoing calls, focusing on increasing company sales and maximizing revenue.
Job description
Key Performance Areas:
· Receive and promptly answer incoming customer calls.·
· Capture customers’ order accurately and timeously on to the UPD on line.·
· Develop customer relationships in order to maximize revenue/purchases from the customers and meet individual and departmental sales targets.·
· Make outbound calls timeously in order to meet cut-off times and work towards achievement of sales targets and build customer relationships.·
· Comply with Good Wholesale and Distribution practice;
· Adhere to UPD SOP’s during the process of answering the customers’ calls.·
· Record, rectify and report errors to the Manager at the end of each cut-off.·
· Comply with and meet operational cost containment targets and stipulated cut-off time and deadlines
Minimum requirements
Experience and Education:
· Matric or NQF Level 4·
· Minimum 1 year in a Customer Service related environment·
· Pharmaceutical distribution experience
Job related knowledge and skills:
· Knowledge of Microsoft Word, outlook and Excel.
· Excellent communications skills and telephone etiquette.·
· Good knowledge of contact center procedures.
Competencies required:
· Adhering to Principles and Values·
· Presenting and Communicating Information·
· Delivering Results and Meeting Customer Expectations·
· Coping with Pressures and Setbacks·
· Working with People