Help Desk / onsite training/ Software support
Listing reference: click_026475
Listing status: Online
Apply by: 14 September 2026
Position summary
Industry: Wholesale & Retail Trade
Job category: Software-Engineering
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our company
Clicks Group
Introduction
We are looking for talented individuals to join the LEAP team to provide a vital role in keeping pharmacies running smoothly through a responsive helpdesk and onsite technical support services.
Job description
Job purpose:
To be responsible for the support of applications and systems in the LEAP portfolio which includes Dispensary, Front shop applications used in Stores (South Africa – Clicks and Unicare, and independent pharmacies in South Africa and neighbouring countries.
Job objectives:
- Fielding, logging, tracking support queries from users
- Ensure software quality by identifying, debugging, and reporting issues through manual and automated processing, preventing defects from reaching users.
- Ensure applications are correctly configured to accommodate the different set up rules for the above-mentioned areas.
- Verify that software meets performance, functionality, and security standards.
- Work with customers, software specialist and developers and vendors to resolve issues.
- Assist with documentation of processes and set up.
- Conduct investigations escalated from users to identify potential bugs or shortcomings in the applications.
- Identify areas for improvement on the applications.
- Share skills and best practice with team members to ensure continual growth of the team
- Training end users on the use of the LEAP Application
Minimum requirements
Minimum requirements:
- Degree, diploma in IT , or Healthcare or relevant experience.
- Experience or knowledge of Pharmacy Operations
- Knowledge of Healthcare IT applications
- Must be dependable, uses one’s initiative.
- Ability to liaise with users at all levels.
- Customer focussed with a professional, consistent: ‘can do’ attitude.
- Ability to learn new technologies.
- Ability to work with minimum supervision to tight deadlines.
Desirable:
- Qualified Post Basic Pharmacist Assistant
- Working experience on LEAP
- Knowledge of Pharmacy processes and procedures.
- Experience in supporting IT applications
Essential Competencies
- Analysing and Interpreting data
- Learning and researching
- Planning and organizing skills.
- Delivering results and meeting Customer expectations
- Good communication and interpersonal skills
- Working with people