Debtors Clerk (6 MONTH FIXED - TERM CONTRACT)
Position summary
About our company
Introduction
Job description
- Job provides administrative support to a team or Manager in the Accounts Receivable area.
- Processing invoices under the appropriate control process.
- Generating reports for accounts receivable area.
- The Clerk key role in payment application is responsible for the timely and accurate application of customer payments.
- The function includes the role of Master Data administrator responsible for and maintaining customer master data in the system.
- Clerk is responsible for responding to non-commercial customer queries.
- Archiving effectiveness.
Key Performance Areas:
The administrator role will include:
• Receiving and applying customer payments
• Post processing of bank statements
• Processing of customer deposits, letters of credit and down payments
• Research and resolution of unallocated and unidentified payments
• Proper identification and application of partial payments
• Proper identification of customer deductions
• Research and matching of unapplied credit memos
• Identification of unearned payment discounts
• Identification and write-off of small balances
• Provide invoice copies and proofs of delivery to the customer
• Identify payment terms and billing disputes
• Provide a customer statement of account to customers as needed
• Prepare and provide reporting for management
• Research and resolve unauthorized customer deductions
• Work with Customer Service, Sales and customers to resolve collection issues
• The tasks of payment application (matching, bank statements, etc)
• The tasks of deduction processing
• The tasks of customer master data maintenance (within the confines of segregation of duties)
• Support doubtful account processing
• Assist with departmental presentations on an as needed basis
• Prioritize and handle multiple projects in both an independent and team environment, for Credit Management
• The task of EDI Support Specialist
• Filing, scanning and effective archiving
• Clerk is responsible for responding to non commercial customer queries viz: Sales History, Customer Master Data, Account Status, Claims status.
• Escalates deduction to Deduction Resolution Owner for action
• Purges deductions.
• Runs reports on dispute management.
Skills & Knowledge:
• Analytical skills
• Processing accuracy
• Understanding of credit / debtors processes and dispute resolution
• Achievement focus i.e. high energy levels and commitment to end results
• Good communication skills with demonstrated clarity in both spoken and written words
• Bank reconciliation
• Analytical and judgement skills (ability to take data into information to support analytical reviews)
• Investigative and perseverance
• Fast paced
Minimum requirements
• At least 3 years’ experience in credit / debtors environment in high volume FMCG / Wholesale will be advantageous
• Advanced use of MS Office (Excel & word). Power point advantageous.
Scorecard/ KPI metrics:
• Ageing of unallocated & unapplied payments
• Ageing of unresolved disputes and claims
• Processing accuracy and timelines
• Number and value of credit notes (with re-invoice and without)
• Credit insurance metrics