Assistant Floor Manager After Hours- Unicare Bellville
Position summary
About our company
Introduction
Job description
Job Purpose:
To support the Front Shop Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales budgets, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
● To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
● To efficiently execute all operational activities of the store, including expenses, stock management, Shrinkage, general housekeeping and administration.
● To support the Front Shop Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the Front Shop Manager.
● To assist the Front Shop Manager in maintaining the work schedule on a daily basis in line with the Clicks Group Labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
● To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves Clubcard participation targets.
● To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
● Handle customer queries promptly and professionally.
● Assist Front Shop Manager with training and development of all staff
Minimum requirements
Education and Experience Requirements:
● Desirable: Degree in Relevant Retail/Business management (Essential for External candidates)
● Essential: Grade 12
● Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks SODP/ Trainee Store Manager programme.
● Financial management experience (Budgets, Profit and Loss statements, Financial ratios, ect.)
Job Related Knowledge
● Retail/FMCG background and understanding of merchandising and promotions principles.
● Understanding and application of financial management principles.
● Knowledge of stock, cost, risk and compliance management procedures.
● Knowledge of customer service excellence
● Knowledge of labour legislation and IR practices
● Knowledge of people management
● Knowledge of competency based interviewing (Recruitment & selection)
● Results and target driven
● Planning, organising, analysing and problem-solving skills
● Following instructions and procedures
● Strong customer focused orientation
● Leading and Supervising
● Coping with pressure and setbacks
● Computer literacy
Job Related Competencies:
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Following instructions and procedures
- Working with people
- Coping with Pressures and Setbacks
- Analysing
- Entrepreneurial and Commercial Thinking
Working Hours:
Weekdays : 3pm – 11pm
Weekends/Public Holidays : Shifts up to 11pm