Clicks Group

We are seeking dynamic and driven IT Diploma Graduates to join our cutting-edge team. Our ideal candidates are eager to learn, highly conscientious, solution-oriented collaborators who are eager to think outside the box, and tackle complex challenges with creativity and innovation

The IT Support Intern will assist the IT team in maintaining and supporting organizational computer systems, desktops, and peripherals. This role is designed to provide hands-on experience in troubleshooting, system setup, and user support while developing technical and customer service skills.

Key Responsibilities

• Assist with basic troubleshooting of desktop and laptop issues (hardware and software).
• Support in installing and configuring new computers and peripherals.
• Help with software updates, patching, and system maintenance under supervision.
• Shadow senior technicians to learn diagnostics and problem resolution.
• Document fixes and update the knowledge base for recurring issues.
• Provide first-line support for user queries (in person, remotely, or via phone).
• Assist in maintaining the hardware and software asset register.
• Ensure compliance with IT security and health & safety standards.

• Exposure to Microsoft Windows OS, Office 365, and Active Directory.
• Hands-on experience with basic networking concepts.
• Introduction to Microsoft SCCM and Intune for software deployment and patch management.
• Training in customer service and communication skills within IT support.
• Mentorship from experienced IT technicians.