Clicks Group

We are looking to recruit an IT Support Technician II to work within LEAP Team. The role will be based at our 180 Degrees Office in Woodmead Johannesburg.

Job Purpose

The role is to support and maintain IT systems, servers, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading software, hardware and equipment while ensuring optimal performance. The person will also troubleshoot problem areas (in person or by telephone) in a timely and accurate fashion and provide end-user assistance where required.

Job Objectives

• Provides technical guidance and assistance other team members and users when required
• Receives and processes user complaints
• Resolves computer problems and errors
• Trains users on the use of supported systems
• Updates computer software and operating systems
• Remotely or physically assists in IT related concerns
• Ensure adherence to service level agreements to maintain effective customer service
• Managing customer expectations and ensuring service recovery
• Problem solving - research problems/solutions and make recommendations as needed
• Document fixes; solutions; and ensuring knowledgebase is updated.
• Ensuring that technical knowledge is current
• Basic networking experience.
• Application packaging, software deployment, imaging, and patch management of supported systems
• Assist in maintaining hardware and software asset register
• Ensuring excellent working knowledge of the equipment maintained in the IT estate and maintaining security of assets and confidential information