Job Purpose:

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

·       To efficiently execute all operational activities at the point of sale in a timely and efficient manner.

·       To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased.

·       To ensure the safe handling of cash at all times.

·       To make customers aware of promotions in order to positively affect sales.

·       To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

·       To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.

·       To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff

·       To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

·       To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Job knowledge:

Essential

·       Basic understanding of retail operations, including shelf packing and customer service

·       Knowledge of cash handling and till procedures (where applicable)

·       Awareness of stock handling, including receiving, unpacking, and rotating stock

·       Understanding of customer service principles

·       Basic knowledge of health, safety, and security practices

·       Familiarity with store routines and procedures

Desirable

·       Knowledge of township/low LSM customer needs and buying behaviour

·       Basic awareness of loss prevention (shrinkage control)

·       Understanding of promotions and product displays

·       Familiarity with POS systems or card/cash payment method

Skills:

Essential

·       Strong customer service skills

·       Good communication skills

·       Basic numeracy skills (for cash handling and pricing)

·       Attention to detail (pricing, scanning, packing, stock rotation)

·       Ability to work under pressure in busy environments

·       Good teamwork and cooperation

Desirable

·       Basic problem-solving skills

·       Ability to identify customer needs and suggest products

·       Conflict handling skills