Job Objectives:

•          Coordinate domestic, regional, and international business travel arrangements in line with approved processes and service standards.
•          Maintain and administer the online travel booking system, ensuring accurate traveller profiles, approvals, and booking records.
•          Support travel bookers, personal assistants, and users with day-to-day travel queries, booking changes, and operational issues.
•          Prepare travel comparisons and recommendations within required timelines and according to business specifications.
•          Ensure compliance with the Group Travel Policy and assist with the communication, maintenance, and enforcement of travel procedures.
•          Coordinate air travel, accommodation, car rental, shuttle, parking, and conferencing arrangements as required.
•          Monitor suppliers’ performance against service level expectations and follow up on traveller complaints or service-related issues.
•          Maintain accurate administrative documentation, supplier databases, approvals, and travel-related records.
•          Assist with travel-related budget queries, cost-saving initiatives, and general reporting where required.
•          Manage administrative processes related to traffic fine recoveries, rental vehicle matters, and payroll-linked travel deductions where applicable.
•       Provide support for executive or VIP travel arrangements and assist with training and communication for travel users and bookers when needed.

Qualifications and Experience:

•        Grade 12 / Matric.
•       Relevant certificate or diploma in administration, travel, tourism, or a related field.
•        3-5 years’ experience in a travel, administration, or customer support environment would be advantageous.
•        Experience working with online travel booking systems would be beneficial.
•        Experience in supplier coordination or travel vendor administration would be an advantage.
•        Sound Financial experience.

Essential Competencies:

•        Strong planning, prioritisation, and organisational skills.
•        Effective verbal and written communication skills.
•        Good interpersonal skills with a customer-service orientation.
•        Strong computer literacy and the ability to work across travel and administrative systems.
•        Ability to follow procedures, meet deadlines, and deliver accurate work under pressure.
•        Attention to detail and strong problem-solving ability.
•        Ability to work independently while collaborating effectively with internal and external stakeholders.
•       Professional, reliable, adaptable, and able to manage multiple priorities.
•        High levels of accountability, integrity, and service focus.