Pharmacist Assistant - QPB
Listing reference: click_019464
Listing status: Closed
Apply by: 10 March 2025
Position summary
Industry: Wholesale & Retail Trade
Job category: Call Centre and Telesales
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our company
Clicks Group
Introduction
Are you a qualified Pharmacist Assistant? Are you passionate about customer service? Do you want to be part of delivering exceptional Healthcare service through our Central Pharmacy Call Centre?
Job description
Job Purpose & Objectives:
- Dealing with and handling of pharmacy-related inbound calls and managing call volumes within a call centre environment
- Adhering to provided call centre regulations and SLAs
- Interacting with customers in a professional manner and with strict confidentiality within SOP
- Interacting with and assisting customers via telephone or other means regarding medication, prescription queries as well as all pharmacy digital service –related queries
- Providing exceptional customer service through ensuring the best patient care and service to support their healthcare needs
- Accurate capturing of scripts and medication orders submitted by patients via pharmacy digital platforms within provided SLAs
- Trouble-shooting and providing support to customers with regards to all pharmacy digital services and online platforms
- Accurate validation and linking of patients online digital profiles to existing dispensary profiles
- Maintaining patient database by means of accurately updating patient profiles
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Providing assistance and support to in-store dispensaries where needed
- Liaising with all other departments where necessary to provide the best possible customer support
- Proactively recommend processes improvements to current practices in order to exceed customer expectation
- Ad hoc requirements as per operational requirements
Minimum requirements
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
Experience:
- Minimum 2-3 years in the role of Pharmacist Assistant Post Basic
Skills, Abilities and Job Related Knowledge
- Strong communication skills and telephone etiquette
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Must be bilingual (with English being one of the requirements)
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
- Product knowledge (including OTC)
- SAPC, GPP and relevant legal knowledge
- Knowledge of POPI Act
- Ethical working practice and compliance
Computer literacy:
- Essential: Unisolv
- Essential: Marconi
- Essential: MS Excel - Intermediate
- Desirable: MS Word, Outlook
Essential Competencies
- Strong verbal communication skills
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
- Adapting and Responding to Change