Job Objectives:

• Assist with various projects, supporting project management activities across multiple initiatives.

• Develop Standard Operating Procedures (SOPs), learner guides, presentations, and assessments to support training and operational excellence.

• Conduct Fareye refresher training sessions to ensure ongoing compliance and knowledge updates.

• Perform daily compliance reporting, specifically tracking Fareye KPIs.

• Monitor live tracking on Fareye across different hubs, including driver performance and route adherence.

• Support live agents and chatbot assistants as the first point of contact for store queries.

• Deliver practical, on-the-floor training related to asset tracking processes.

• Configure and set up scanners to ensure operational readiness.

• Troubleshoot Fareye system issues to maintain smooth operations.

• Manage Master Data by setting up new stores and updating existing store information within the Fareye system.

• Drive continuous improvement initiatives leveraging the Fareye platform.

• Oversee asset management activities to maintain accurate tracking and control.

• Set up and monitor electric vehicle (EV) operations within the Fareye system.

• Perform Fareye administrative duties to support overall system effectiveness.